Welcome to the RM Platters Return and Refund
RM Platters Return and Refund
1. No Returns
Because all our products are perishable and made fresh for each order, we do not accept any returns. Once you have received or picked up a product, you cannot return it.
2. Refund Eligibility
We will only consider refunds in the following cases:
You received an incorrect item or something different from what you ordered.
The product was damaged during delivery (please provide photo proof within 1 hour of delivery).
Delivery was significantly delayed due to our error, which affected the product’s quality.
If you believe you qualify for a refund, please contact us within 24 hours of receiving your order. Make sure to include your order number, a detailed description of the issue, and any relevant photos.
RM Platters Refund & Cancellation Policy
We do not offer refunds in cases where the issue is due to customer oversight. For instance, this includes:
Providing an incorrect delivery address.
Cancelling the order less than 24 hours before the scheduled delivery or pickup.
Changing your mind after placing the order.
Therefore, please double-check all order details carefully at the time of placing your order to avoid these issues.
All custom food platters and dessert orders are non-refundable once confirmed.
These orders require special preparation, ingredients, and dedicated time — making them ineligible for cancellation or refund.
If you have specific customization requests, we encourage you to reach out before finalizing the order via our Contact Page.
You may cancel your order up to 48 hours before the delivery or pick-up time to receive a full refund.
Cancellations made within 24 hours of the scheduled delivery will not be refunded, as preparation would already be underway.
To cancel an order, please contact us promptly through our Contact Us page.